eConsultation perception among health professionals in response to the COVID-19 pandemic in University of Gondar referral hospital, Ethiopia

Abstract: Electronic consultation is a means of communication with clients using different types of electronic devices at distance. However, health professionals’ perception towards the e-consultation is not well addressed. This study aimed to explore health workers’ perception on e-consultation to combat the coronavirus disease 2019 pandemic at the University of Gondar specialized hospital. A qualitative study was undertaken to explore health workers’ perception on e-consultation to tackle COVID-19 pandemic. Eight health-care workers were purposively selected from the University of Gondar specialized hospital. Medical doctors, nurses, medical laboratory professionals and public health officers were selected as key informants for in-depth interview. A thematic analysis was carried out. The analysis was performed with four identified themes, namely e-consultation benefit, technical skill, barriers of e-consultation and facilitators of e-consultation. All the respondents were aware of e-consultation service as a solution in the health-care system to tackle the spread of pandemic. Some had the experience of reminding their clients to take drugs by using their mobile phone. They also expressed their feelings that using e-consultation would have an impact on health professional and client satisfaction by reducing the fear of transmission of the pandemic. Health workers believe that e-consultation solutions can reduce the spread of the pandemic at the point of service delivery. Technical skills, organizational setup and information technology-related factors were major contributing ones. Health professionals’ perception could not be a problem in implementing e-consultation service to tackle the spread of the pandemic.