AGENDA AT A GLANCE

14:15 – 15:00 Excellence Awards Case Study: The LEGO Group — A Pragmatic Approach to Create a Foundation for Process Excellence Anette Falk Bogebjerg, Director, CIT PMO Business Process Management, The LEGO Group End-User Case Study: Maersk Line — Delivering Results with Agile BPM using Lean, Kanban and Cost of Delay Mads Clausager, Delivery Manager, Business Process Management, Maersk Line End-User Case Study: A Process Based Approach to Integrating Bid and Project Management Clare Bradley, Principal Consultant, Atkins Excellence Awards Roundtable: Best Business Outcome Driven by BPM: BT Global Services Mark J C Easton, Dir. Major Programmes, BT Global Services Portfolio and Service Design, BT Technology, Service and Operations