RELATIONSHIP BETWEEN ORGANISATIONAL STRUCTURE AND PERFORMANCE: A CASE OF THE NATIONAL RAILWAYS OF ZIMBABWE.

Abscract - The purpose of the study was to assess the relationship between organizational structure and performance of the National Railways of Zimbabwe. Organisational structure was denoted by its structural variables and dimensions of centralization, size, formalization, functional specialization, span of control and chain of command as independent variables. On the other hand performance as a dependent variable was designated by efficiency, effectiveness and adaptiveness. The study used a survey case study. Data was collected using a questionnaire from ninety employees. Secondary data was also collected from company documents. The findings established that size, chain of command, functional specialization, span of control affected performance. The study recommends further studies that will allow a more complex interpretation of the relationship between structure and performance.