The Development of Leadership and Business Process Outsourcing (BPO) Skills

Abstract Outsourcing is the strategic option that a company can afford in order to transfer some processes, partially or totally, to another economic entity, with the purpose of: reducing the costs, increase the quality of services, earn fiscal facilities, get the benefit of risk management or operational expertise etc. One of the main subdivisions of outsourcing, besides the information technologies outsourcing ITO and the complex processes outsourcing CPO, it is represented by the operational process outsourcing, frequently known as BPO Business Process Outsourcing. LEAP is the acronym of Leadership Evaluation and Advancement Program and it refers to highly increase of the leaders within companies, that addresses to those employees that are interested in developing management skills and to look for a superior job, when such opportunities are about to show up inside the company. Along with the program they’ll decide how they want to develop and which position inside the organization. The LEAP program is a complex process that includes many selection steps, evaluation, development, each of them taking place in a very precise period of time and having a named person to verify the good working conditions of the processes, the imposed classification in time and the evaluation of the predicted results for the specified step.