Maßnahmen und Lösungen zur Arbeitsgestaltung für den Umgang mit der COVID-19 Pandemie: Eine systematische Analyse der Arbeit im Primär‑, Sekundär- und Tertiärsektor in Deutschland

The demand to adapt the work processes to hygiene- and contact reduction requirements in order to curtail the spread of the COVID-19 pandemic in Germany has led to short-term and sometimes radical changes in companies and organizations. Based on 52 expert interviews with company and organization representatives, this research project analyzed which pandemic-related changes in the context of work occur on a supraregional and cross-sectoral level, how they are to be evaluated, and which new ways of working might also prove beneficial to companies after the pandemic. In line with existing studies, an increasing flexibilization of work location and working hours, an acceleration of the digitalization of work processes, and effects on leadership culture were identified. Other key experiences relate to the adaptation of internal and external communication processes and the operational handling of crisis-related challenges. Based on the results, good practices were derived in form of normative-narrative use-case based scenarios.Practical Relevance: Dealing with the COVID-19 pandemic has been the central challenge for many companies over the past year and a half. The presented results show measures that have been successfully implemented in practice to overcome the challenges posed by the crisis, as well as approaches for the future development of forms of work. The measures are contextualized by outlining necessary framework conditions and success factors, thus promoting transfer to other companies and sectors of the economy.