Approach for the development of systematic and productive verifying lists of usability

This paper proposes an approach to the development of checklist-based software-usability inspection techniques. More precisely, it is shaped as a cyclic process of planning, construction, application and data analysis, which involves the application of evolutive checklist versions. The whole process is oriented to reach three checklist quality metrics: productivity, effectiveness and systematization of diagnosys. A case study presents the application of such approach to the developpment of a checklist-based usability inspection technique, whose questions are adapted from ISO9241 requirements. This technique is aimed at evaluting the usability of CPqD - Rede Externa, modulo Operacao , a telecommunication network management system, produced by CPqD Foundation.