Capacitação em serviço de nutrição e dietética: implantação do protocolo de identificação correta do paciente no fornecimento de dietas hospitalares

Objective: To describe the training of the Nutrition and Dietetic Service team on patient safety and correct patient identification in the provision of hospital diets. Experience Report: A descriptive, experience-based study, based on in-service training with Nutrition and Dietetics Service employees of a public hospital in Belem-PA. The activity included video, dialogued exhibition, and presentation and evaluation of educational material. Twenty-two employees who work as cooks, cupbearers, stewards and general services, which showed surprised at the adverse events that could be avoided by the adoption of protocols focusing on patient safety and perceived that Nutrition and Dietetics Services act in the patient care and should adopt guidelines for improving care. Some were unaware that the correct patient identification can minimize risks related to health care. The employees rated the educational material as appropriate and considered the training an important action. Final Comments: Inservice training is a tool for the implementation of a new work process, and it is important to involve and value the professionals' performance in the service so that they act to provide patient safety.