Structured Troubleshooting: A new perspective on training and maintenance in the electronic age

The question how the training of beginning technicians can be improved was the starting point of this study. The method Structured Troubleshooting is presented that has resulted in more practice-oriented and job-oriented training. The method has been systematically evaluated. The results show that technicians trained in Structured Trou-bleshooting solve twice as many malfuncti-ons, in less time, than those trained in the re-search described in this article. A method for Structur Troubleshooting is often a time traditional way. Moreover, the traditional training can be shortened by 33% without loss in troubleshooting performance. Finally, technicians learn to troubleshoot in an explicit and uniform way. These advantages of Structured Troubleshooting ultimately lead to a reduction in training and troubleshooting costs.