Genesys call monitoring system and method for high availability cloud computing system

The present invention relates to computer technologies, and particularly to high-availability system call Genesys cloud monitoring system and method. The invention will be calling system implanted in the clouds, focus on resolving the rapid backup call service recovery. The system uses communication mechanism event for communication. Divided according to the frame structure of the system, the system consists of three parts dispatch, logical, functional layer. Scheduling layer is mainly responsible for the global event queue to operate, the layer can be carried out to ensure the orderly event. Logic level decision-makers of the whole system, its handling and operating procedures to determine events. Functional layer is the lowest layer of the system, mainly interact with the virtual machine management platform that provides support for the layers above. The present invention has the following advantages: to provide security for the continuity of Genesys call system, to solve the Genesys call system overload problems and ensure application service stable and reliable operation.