Ontology Based Suggestion Distribution System

The digitization of modern cities has brought cities to a new level. There are still many new areas yet to be discovered in this new ecosystem. Today, there is an urgent need for smarter cities to support the growing population. One particular problem is citizens do not know which city department to give their suggestions to. This paper presents a system for distributing suggestions from citizens to the right city officials based on ontology knowledge base. We use data from official websites to construct our ontology and do experiments with actual suggestions from citizens. The experiments show some promising results.