User Intention Mining in Bussiness Reviews: A Review

In recent times, the rapid use of social media sites like Facebook and Twitter has produced oceans of textual data from different sources like discussion channels, review websites and blogs, containing user's emotions, opinions, sentiments and certainly the intentions. Intention mining is becoming an emerging area in social computing, playing a key role in understating the needs, desires and wants of users/customers from business reviews, posts, and comments. However, a brief work in the field of intention mining regarding business-related reviews is still needed, and there lack of systematic literature review. This work aims at presenting a brief review of the literature with respect to intention mining from business-related online reviews including various techniques and methods employed. The results presented, show that this review will provide a roadmap for future researchers working in the field of business-related intention mining.