Efficacy of retailer rebates and delayed incentives under customer heterogeneity

In automobile and household appliances, the manufacturer’s decision to offer retailer rebates to retailers or delayed incentives directly to end customers is very important. Under game theoretic environment, we show that delayed incentive is an important tool not only for price discrimination but it also provides more flexibility to the manufacturer. We differentiate the impact of delayed incentives and retailer rebates. We draw implications for optimal rebate strategies for both retailer rebates and delayed incentives. We also discuss delayed incentives in the form coupons that give more control to the manufacturer, whereas retailer rebates require retailer’s participation. Analysis and numerical insights show that the manufacturer prefers better observance of retail price. We provide a decision rule to the manufacturer on how to select the rebate type based on customer heterogeneity.