Servitization Processes Characteristics ofProduct-Service Systems Designfor Business Innovation

To improve competitiveness of a manufacturing company through enhanced experience values of customers, service elements are added to a product. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. A comprehensive servitization process of the high-level strategy decision and the low-level specific product-service systems design method has been developed. For planning, design and operation phases of servitization, specific cases would have different process characteristics. Two specific product-service system design processes will be described with comparative remarks as well as product-service system design results in this paper.