ÍNDICE DE SERVIÇO ADEQUADO PARA AS EMPRESAS DE NAVEGAÇÃO FLUVIAL DE PASSAGEIROS DO AMAZONAS

The inland waterways of the Amazon region presents mixed inefficiencies, especially with regard to the conditions of mixed vessels operating in the region. Overall, these vessels do not meet the laws of the waterway transport sector, resulting in risks to users. In this work, the goal is to propose a methodology to determine the overall performance of shipping companies mixed, according to the criteria of appropriate services described in Resolution 912 of the Agencia Nacional de Transportes Aquaticos ANTAQ. The occurrence of more than one variable in defining the performance of shipping companies makes the multicriteria problem, ie, a set of companies (alternatives) is rated by multiple conflicting criteria of appropriate services, such as security, care, hygiene, comfort , affordability and power. The proposed approach will demostrada through a real case study conducted in a number of transport companies and passenger mix on Amazon. The proposed model allows to define the performance of companies Navigation.