The 1997 DoD Financial Services Survey

Abstract : In 1997, the Defense Manpower Data Center (DMDC) conducted the first worldwide survey assessing the financial needs of military members and DoD civilian employees. Two major goals of the Financial Services Survey (FSS) were to investigate (a) the viability of the policy that allows one bank and one credit union on a US installation and (b) the use of and satisfaction with existing financial services at US and foreign locations. Separate forms of the FSS were developed to tailor questions to financial situations found in the US and foreign locations. Both the FSS-Domestic and FSS-Foreign asked about the types of financial institutions and services used, satisfaction with those institutions and services, factors considered when selecting a financial institution, methods used to access accounts, desired future services, and household financial and demographic information.