Understanding of Digital Payment Usage During COVID-19 Pandemic: A Study of UTAUT Extension Model in Indonesia

The COVID-19 pandemic has fundamentally changed the world as we know it, especially consumer behavior. Users turn to digital transactions for fear of making physical contact when transacting. However, security issues and user convenience are obstacles to making users adopt digital payments. So, this research was made to solve the problem of adopting digital payments through the UTAUT extension model with perceived security and personal innovativeness as the main issues in the COVID-19 pandemic. This research focuses on digital payment users in Indonesia. A total of 457 users were used as research samples. The questionnaires were distributed online using a google form, after which they were processed and analyzed using SEM-PLS. This evaluation shows that performance expectancy, effort expectancy, and personal innovativeness have a significant positive effect on behavioral intention to use digital banking. However, perceived security has a significant negative effect on behavioral intention. Moreover, social influence does not have a significant influence on behavioral intention. Meanwhile, Facilitating Conditions and behavioral intention have a significant positive impact on digital payment usage. This study's findings indicate that the use of technological and personal mental factors impacts the adoption of digital payments, especially in the COVID-19 pandemic.