Evaluation of usability and user experience regarding the gamification of educational systems

Gamification, which is the use of game techniques in contexts not related to games, has been increasingly used in the educational area to motivate and engage students. The aim of this paper is to evaluate the usability and the user experience of gamified educational systems. For this, a heuristic evaluation using the ergonomic criteria as guideline was conducted in 10 different gamified educational systems. From them, 4 systems with more problems were selected to perform usability testing in the laboratory and to fill out a questionnaire by participants. In the end, the usability and user experience problems found are discussed and a comparison between the evaluations of experts and users is performed.