Intelligence-led policing at the Amsterdam-Amstelland Police Department: operationalized business intelligence with an enterprise ambition

This article elaborates on the setup for intelligence-led policing in support of ensuring public safety as it presented itself in the Spring of 2007 at the Amsterdam-Amstelland Police Department in the Netherlands. The picture that is painted is the outcome of a qualitative research effort involving semi-structured interviews triangulated with other internal data sources. The main goal of the article is to establish how an organization can leverage its operationalized business intelligence ambition by connecting it into an ambition for better enterprise management. The case ends in showcasing two popular operational business intelligence tools instrumental to capacity management. Copyright © 2009 John Wiley & Sons, Ltd.