Towards a practical guide for developing knowledge management systems in small organizations.

There is no common method for developing KMS in organizations; practice is dominated by proprietary and ad hoc approaches and is often oriented towards information systems development. Currently KMS development (KMSD) omits the creation of KM cultures in unique organizational contexts, how to ‘operationalize’ knowledge, and how to support KMS with appropriate technologies. The paper provides practical insights via explanatory elements of a guide for a principled and useful KMSD approach, one which is adaptable for the complex situations of constantly and unpredictably changing environments and specific settings and needs of organizations. The guide’s concepts and approach have emerged from and been validated in practice by an inquiry into a number of problems experienced by particular organizations. For practitioners the paper presents insights into how to develop KMS that address organizational needs. For scholars our guide to a KMSD approach addresses calls in the literature for empirical research into the deployment of KMS and the role of IT in supporting KMS.