An Interactive Decision-Making Method for Third-Party Logistics Provider Selection under Hybrid Multi-Criteria

Due to the complexity and uncertainty of third-party logistics (3PL) provider selection circumstances, the research on the hybrid multi-criteria decision-making (HMCDM) method with fuzzy hesitation information is becoming more and more important. Based on symmetry principles, both the objectivity of the decision information and the subjectivity of decision makers’ (DMs) preferences should be considered in the HMCDM method. In this paper, a novel interactive decision-making method to deal with the 3PL provider selection problem of hesitant fuzzy sets, intuitionistic fuzzy sets and real numbers is developed. We first investigate the positive and negative ideal solutions of the alternative and the satisfaction degree of the DMs under hybrid multi-criteria circumstances. Then, the interactive HMCDM models based on satisfaction degrees are established, which can use objective decision information to rank alternatives and, symmetrically, the preference information of the DMs is also taken into account. DMs can modify their preference information using the models and thus make the most reasonable selection of 3PL provider. Finally, the case analysis and sensitivity analysis show that the change of parameter and the setting of the satisfaction lower limit will not affect the optimal rank of alternatives, and the feasibility of the proposed method is confirmed.