A Gestão de Processos na Análise das Atividades de Seleções Públicas Simplificadas: Estudo de Caso em Uma Prefeitura da Região Metropolitana do Recife

Over the past decades, the public sector has seen increasingly under pressure as the improvement of their performance with the need to demonstrate transparency and evaluation of results. The main orientation of the new government is to encourage employees in the commitment to building an organization prepared to face the contextual demands of today, where planning to operationalize methods and mechanisms to provide development, encouraging actions and promoting initiatives to step up improvement services and products targeted to the population. In this sense, this research presents a case study whose objective was to map and analyze organizational processes with a view to making the public more agile, efficient and user-focused. Process is here understood as a set of activities in a logical sequence of tasks in order to deliver value to a customer. Similarly, it was assumed that managing a process is continuously monitor their performance, identifying and analyzing undesirable results and suggesting improvements. Based on these perspectives, the study focused its analysis on the process of the simplified public selections made by a municipality located in the Metropolitan Region of Recife. More specifically identified, described and represented graphically simplified selection processes; analyzing them in order to outline the current scenarios (AS IS) and desirable (TO BE), from the perspective of the Business Process Management approach (BPM). Data collection combined different sources of evidence: documents, field observation and semi-structured interviews and monitoring the process during the period from October to November 2014. The simplified selection processes were scaled in performance levels and the study found that it is possible decide more objectively with regard to the sequence of activities, distribution of work and the weather forecast of its execution.