Impact of Information Communication Technology (ICT) on Public Administration

Reinventing government has been a dominant since 1990s, where in governments world over are attempting to improve the system of public service delivery. Rapid strides made in the field of Information and Communication Technology (ICT) have facilitated the reinvention of governments and prepared them to serve the needs of a diverse society. ICT has played an important role in public administration reforms in many countries. It changes the way the government performs its functions and helps reduce operational costs. At the same time, ICT can increase the efficiency of government services. ICT is one of the key instruments that support good governance by increasing government transparency and accountability: this will eventually help reduce corruption opportunities. ICT empowers the general public to actively participate in policy formulation and help ensure transparent use of public funds. Keeping this in view, the theme of this paper is to highlight the role of Information and Communication Technology (ICT) in public Administration.