SERVICE INNOVATION IN TELECOMMUNICATION SECTOR OF GHANA: A UNIVERSITY-INDUSTRY COOPERATION APPROACH TOWARDS ENHANCING INNOVATION CAPABILITIES

Innovation is critical to the success of firms in this rapidly changing business environment. Despite this fact some firms fail to innovate and this affects the performance of such enterprises. The central theme of this study is to boost the service innovation capabilities of firms within the telecommunication industry in Ghana by encouraging cooperation between university and industries. This study dived into a theoretical approach to assess the state of service innovation, university and industry cooperation and its benefits towards developing firm’s innovation capabilities. Furthermore, the study proposes a cooperation framework involving all relevant actors from various stakeholders to facilitate university-industry cooperation within the telecommunication sector. The paper also formulated theoretical prepositions that can be tested empirically in further studies.