A Study of Implementing AI Chatbot in Campus Consulting Service

In recent years, mobile data traffic has been rapidly increasing with the gained popularity of social media and instant messaging software. Mobile-chatting has become the simplest and most direct way to interact with others, thus creating an environment for a new service type of chat robots to emerge. Chatbots are computer programs that can conduct conversational contexts in dialogue or text, simulate human conversations and give appropriate responses through natural language learning and training. This study not merely focuses on the construction the National Central University Computer Center (NCUCC) chatbot through the open-source web service frameworks and Microsoft semantic cognitive services but also presents several management mechanisms, including session history, query history, quality of service feedback, online transfer to human assistants and questionnaires. In addition, by means of simple management and training, visualized graphical monitoring services, and data analysis, administrators are able to monitor the interactions between the AI-powered chatbots and users at any time. The statistics show the time to respond to users is significantly shorter and overall customer satisfaction is improved.