Exploring project participants' satisfaction in the infrastructure projects
2013
Project participant's satisfaction has been identified as an important factor of the project success. A well-functioning and high-quality infrastructure is essential for the functioning of the society. The purpose of this paper is to examine the project participants' satisfaction in the infrastructure projects. The assessment method is a mutual project evaluation system that measures satisfaction from different project stakeholders. The study aims to find areas of development of the infrastructure projects by analysing the level of performance of different participants and to compare the results with the other types of the construction projects. The Finnish project evaluation database of over 200 projects was used to identify the project participants' levels of performance and satisfaction. Statistical analysis was used to measure the project participants' satisfaction with each other's performance and to compare differences between the infrastructure projects with the housing and office projects. The res...
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