Konaklama İşletmelerinde Çalışan Yöneticilerin Bakım Yönetimi Uygulamalarına Bakışı: Denizli’de Faaliyet Gösteren Konaklama İşletmeleri Örneği

The maintenance are defined as all activities which repair, renovation, inspection, etc. so that a system can perform its functions at desired level. The means of system that may be any machine or equipment from the simplest to the most complex in a factory, as well as a hospital’s electricity, water, oxygen, heating-ventilation etc. system or heating-cooling in a hotel, electricity, water, door locking system, pool etc. The maintenance applications in the hotels are very important in terms of ensuring customer satisfaction, reducing security and operating expenses. It is very important to manage maintenance applications with a management understanding. The purpose of this research is to determine the maintenance views of the unit managers who work in the hotel businesses and who are responsible for maintenance, determining which of the more common maintenance methods of care such as predictive, periodical, break down, to investigate the maintenance management practices and to determine the obstacles in the implementation of these applications in the hotel managment. The universe of the research is composed of managers with 3, 4, 5 star hotels and boutique accommodation businesses in Denizli. In the study, it was observed that the subject that the participants attach great importance to was maintenance and monitoring activities. The biggest obstacle in maintenance management was found to be the inefficient inventory system and the problem of materials and spare parts encountered.