8 An Autoethnographic Chronicle on the Ethnographic Exploration of the Nature of Hotel Work and Hospitality in Far North Queensland

[Extract] This chapter chronicles my engagement with the interpretivist approach of ethnography in my PhD journey and discusses how utilisation of triangulation of methods enabled me to develop an appreciation of the value of ethnography. Within the broader context of a henomenological framework my PhD examined the influence of organisational culture (OC) on the service predispositions (SPs) of hotel workers. The study focused on perspectives of frontline hotel workers in North Australia and aimed to determine organisational factors that contributed to their delivery of hospitality service. The chapter utilises an autoethnographic narrative to reveal how the phenomenological lens of ethnography was considered to be a suitable option for this research.