Collaborative conversational interfaces

This paper proposes a method of designing human-computer speech interfaces based on principles of human conversation. It argues that conversation is the primary mode of language use and that it is fundamentally collaborative. Speech interfaces should therefore be designed to recreate the collaborative nature of natural conversations. The paper presents five strategies for designingcollaborative conversational interfaces, and it describes the principles of human-language use that underly these strategies. The paper also argues that collaborative conversational interfaces have a crucial advantage over other kinds of interfaces in that they are readily adaptive to different levels of experience and styles of use. The paper gives examples of collaborative conversational interfaces that we have developed, and discusses the ways in which these interfaces have been made adaptive.