INCREASED QUALITY OF RAILWAY PASSENGER SERVICE BY MEANS OF THE ADAPTATION TO THE CLAIMS FROM THE HANDICAPPED

The SJ has found that the business of the railways for handicapped passengers is not a question of running a lot of trains, but is a software task. What is necessary to the handicapped is normally of great value to the other passengers as well. The claims of the handicapped increase the overall quality by adapting to five groups of handicapped people: persons with problems in walking - wheelchair passengers is a subcategory. Most people in that group walk slowly due to bad legs. The limit between handicapped and not handicapped is not a very sharp one. The case of the self-opening doors is a very typical one. Who is not handicapped when entering a station carrying two suitcases, one in each hand? The same is valid for people not seeing properly and those not hearing well. The allergic people is a rapidly growing group. The fifth group is the intellectually handicapped.