Big Data Analytics for Spatio-Temporal Service Orders Demand Forecasting in Electric Distribution Utilities

This paper presents a big data analytics-based model developed for electric distribution utilities aiming to forecast the demand of service orders (SOs) on a spatio-temporal basis. Being fed by robust history and location data from a database provided by an energy utility that is using this innovative system, the algorithm automatically forecasts the number of SOs that will need to be executed in each location in several time steps (hourly, monthly and yearly basis). The forecasted emergency SOs demand, which is related to energy outages, are stochastically distributed, projecting the impacted consumers and its individual interruption indexes. This spatio-temporal forecasting is the main input for a web-based platform for optimal bases allocation, field team sizing and scheduling implemented in the eleven distribution utilities of Energisa group in Brazil.