Class identity and action among cabin crew at British Airways

This paper explores the development of identity and consciousness in the context of a major industrial dispute and through a unique source – a pro-union online forum that ran through the course of the 2009-2011 dispute between British Airways and the cabin crew union, BASSA. It follows individuals in their interactions through three threads; one discussing the class identity of cabin crew; a second responding to fears about attending a first union meeting and a third sharing anxieties about going on strike.