A Dungeon of Dangerous Practices

American hospitals are sometimes unsafe. This is not news to the staff at Santiago Health. In fact, the leadership at Santiago Health, a three-hospital system with one large hospital campus and two smaller satellite hospitals, is keenly aware of the indictments of the quality of current medical practices published by the Institute of Medicine. When it comes to medication use, Santiago Health’s leaders know they have to solve many safety and billing problems. The organization attempts to mobilize its staff to create a multidisciplinary team to address medication safety. The system’s organizational value of achieving excellence bolsters this work.