Manager’s Perspective on Hotel Outsourcing Services

The aim of the study is to find out the managers’ perspective of outsourcing in luxury hotels. It analyses the pros and cons as well as the hindrances related to outsourcing of hotel services. The sample consisted of 61 hotel managers, who were working in selected 5 star hotels in New Delhi, capital city of India. Data was collected using a structured questionnaire. The result of the study shows that, cost reduction is the primary motive for outsourcing among luxury hotels in the study area. Outsourcing services majorly occurs in hotel housekeeping and food and beverage departments.