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Jaap van Nes
Jaap van Nes
VU University Amsterdam
Social relation
Service design
Customer advocacy
Social psychology
Customer satisfaction
2
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115
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Using Exposure Data to Identify Priority Substances Under the European Water Framework Directive: The Quest to Reflect Uncertainties.
2021
Environmental Toxicology and Chemistry
Graham Merrington
Adam Peters
Iain Wilson
Michael Gardner
Stuart Rutherford
Stijn Baken
Christian E. Schlekat
Chris Cooper
Jelle Mertens
William J. Adams
Lara Van de Merckt
Jaap van Nes
Leondina Della Pietra
Jim Ryan
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Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters
2014
Journal of Computer-Mediated Communication
Tibert Verhagen
Jaap van Nes
Frans Feldberg
Willemijn van Dolen
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Citations (115)
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