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S. Jojola
S. Jojola
Customer satisfaction
Business process reengineering
Systems engineering
Informing science
Control system
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Do-It-Now building maintenance reengineering project
1996
L. Apoddaca
A. Ayotte
J. Coffman
L. Dukes
S. Jojola
J. Kadlec
S. Letourneau
R Matthews
G. Paul
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