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Catherine Montgomery
Catherine Montgomery
University of Oxford
service improvement
Learning community
Patient experience
Ethnography
Health care quality
2
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16
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How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation:
2020
Journal of Health Services Research & Policy
Louise Locock
Catherine Montgomery
Stephen Parkin
Alison Chisholm
Jennifer Bostock
Sue Dopson
Melanie Gager
Elizabeth Gibbons
Chris Graham
Jenny King
Angela Martin
John Powell
Sue Ziebland
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Citations (11)
Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation
2020
Health Services and Delivery Research
Louise Locock
Chris Graham
Jenny King
Stephen Parkin
Alison Chisholm
Catherine Montgomery
Elizabeth Gibbons
Esther Ainley
Jennifer Bostock
Melanie Gager
Neil Churchill
Sue Dopson
Trish Greenhalgh
Angela Martin
John Powell
Steve Sizmur
Sue Ziebland
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Citations (5)
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