Percepção dos enfermeiros na classificação de risco em uma unidade de pronto atendimento na Zona Oeste do Rio de Janeiro

The aim was to identify the perception of nurses in the classification of risk, in a reception in a UPA, in the West Zone of Rio de Janeiro - RJ. It is a qualitative research through field research with semi-structured interviews, with 10 nurses. Nurses realize that the implementation of the Manchester protocol aims to improve care in urgencies and emergencies, being an indispensable tool for classifying severity and speeding up the process. Respondents do not perceive major difficulties with using the system; some improvements were suggested, such as standardization, implementation throughout the national territory, and attention was drawn to the need to improve the information that reaches the general population, as there is difficulty in understanding the criteria used by the protocol, a fact that generates dissatisfaction in the service on the part of users and even embarrassment to professionals.