Sense the Pulse: A Customized NLP-Based Analytical Platform for Large Organization—A Data Maturity Journey at TCS

With an ever-growing total strength of 4.53 lakh employees at the end of September 2020, company sees growth in the future [1]. Aligned to TCS’s data-driven business approach and data maturity operating target model (DATOM™), for that matter, this exercise has built a scalable and customizable platform. It helps integrate data preparation, preprocessing frameworks and AI-ML-based sentiment analysis algorithms, analytical data model and visualization tool. This interprets emotions within an unstructured text curated from performance appraisal conversational data. Categorizing them as positive, negative or neutral, the untapped potential gives an overview of employee opinions pan TCS. The target consumers are business group heads and HR management. These insights are referred as an important guideline to strategically plan HR initiatives and actions toward balancing employee satisfaction, reducing attrition rate at an organization.