The voice of patients in system redesign: A case study of redesigning a centralized system for intake of referrals from primary care to rheumatologists for patients with suspected rheumatoid arthritis

Elena Lopatina,Jean Miller,Sylvia Teare,Nancy Marlett,Jatin Patel,Claire E.H. Barber,Dianne Mosher,Tracy Wasylak,Linda J. Woodhouse,Deborah A. Marshall

The voice of patients in system redesign: A case study of redesigning a centralized system for intake of referrals from primary care to rheumatologists for patients with suspected rheumatoid arthritis

2018

Elena Lopatina
Jean Miller
Sylvia Teare
Nancy Marlett
Jatin Patel
Claire E.H. Barber
Dianne Mosher
Tracy Wasylak
Linda J. Woodhouse
Deborah A. Marshall

Background The published literature demands examples of health‐care systems designed with the active engagement of patients to explore the application of this complex phenomenon in practice.

Keywords:

Family medicine
Medicine
Rheumatoid arthritis
Physical therapy
patient engagement
Community engagement
Nursing
system redesign
primary care
active engagement

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