A framework for improving parent satisfaction with the inpatient pediatric admission process.

Purpose: Prioritizing patient experience during the admission process is critical in improving clinical outcomes as well as patient satisfaction with health care services. Admission of a child to a hospital is a highly stressful event for the parents and timely information regarding their child’s condition is one of their most important needs during this time. Literature reporting parent experience regarding perceived quality of care from low middle-income countries is limited. We describe our experience of an initiative that implemented a communication and accountability strategy to engage all relevant hospital staff with whom …