The influence of workload levels on performance in a rural hospital

The importance of workload on staff performance has been widely acknowledged, but opinions are divided as to what level of workload is desirable for optimum staff performance. Previously, researchers have attempted to demonstrate the impact of workload on the individual staff, organisation and the consumer. However, gaps and uncertainties in the literature also confirm the need for further investigation of the perceived workload levels of staff, the factors influencing workload levels and the contextual relationship between workload and staff performance. A quantitative descriptive survey was undertaken to elicit the perceived workload levels of health workers in the Donkorkrom Presbyterian Hospital, Ghana, and how it is perceived to impact on staff performance. One hundred clinical and non-clinical staff were selected for the study. The study found that workload level of health workers was perceived as moderate (2.91 ± 0.541 on a five-point Likert scale). However, nurses/midwives were perceived to have t...