A comparative study for differences on Information System success perceptions: a study of retailing industry

In today’s business environment, the implementation process of Information System (IS) has deep effect on supply chain position o f an organisation. IS projects have multi-dimensional impacts, and they are evaluated regarding implementation success criteria that managers want to achieve. This paper aims to investigate the distinguishing impact of different functional categories on managers’ perceptions on IS Project Implementation Success criteria by comparing two classification models. Within the scope of this study, related literature was examined and then a questionnaire survey was conducted to managers in an organisation from retailing sector to reveal out the importance of the success criteria. Artificial Neural Network (ANN) and Multiple Discriminant Analysis (MDA) have been utilised to seek the effects of different functional department perceptions.