SATISFACCIONLABORALDELOSPROFESIONALESDEATENCIóN PRIMARIADEL ÁREA I~DELINSAL~DDEMADRID

ABSTRACT Job Satisfaction among Primary Care Professionals in Area 10 Insalud, Madrid Background: The implementation of a total quality model requires ascertaining the degree of employee job satisfaction. Our aim is to ascertain the overa11 degree of satisfaction and determine its components employed in Primary Care District No. 10. Methods: Descriptive cross-sectional study conduct- ed in Spanish National Health Institute Primary Health Care District No. 10 in Madrid. A total of 668 health care and non health care professionals are employed in this District. A Font Rojas satisfaction questionnaire adapted by J. Aranaz was used to gauge the degree of job satisfaction on a l-5 scale (1 being the lowest degree of satisfaction and 5 the highest). Results: Eighty percent of the population answered the questionnaire. The average satisfaction mark was 3.12 (Standard Error SE= 0.017). The aspects ranked the lowest were the stress involved in job, averages 2.30 (SE=O.O41) and professional promotion an average of 2.42 (SE= 0.038). The aspect valued most highly was that of professional skill, avemging 4.01 (SE= 0.058). Conclusions: These professional are satisfied to an average degree with their work. On comparing this study with one conducted in this same District in 1992, we have drawn the conclusion that the aspe& of work-related stress and professional promotion continue to be those ranked the lowest, which should lead to corrective measures being taken on the part of management teams. Key Words: Job satisfaction. Health care professio- nals. Primary Care. Quality Control.