Satisfaction Of Hospitalized Patients With Nursing Care And Hospital Stay

Nowadays, particular importance is attributed to the patients’ assessment of the health care they receive, and this has become an important measure of quality, with a number of papers being published in this respect. The satisfaction of the hospitalized patients is measured with different indicators. This research covers 902 patients from 14 different types of multiprofile active treatment hospitals - regional and municipal, public and private. For this purpose, a direct individual survey was carried out with randomly selected patients during the accreditation of the medical establishments. The results show that the majority of the patients – 825 (91.46 %), had no difficulty entering the hospital. There is a huge satisfaction with the way they were treated by the nurses (95.90%), the doctors (93.35%), with the household services (90.58%), with the received information on the disease and the treatment (90.24%). Next comes the share of respondents, who were satisfied with the received information about the internal order of the department and the hospital (88.58%), and the smallest shares are those who are satisfied with the quantity and quality of the hospital food. Performing periodic studies using a unified methodology and comparing patients' attitudes to dynamics can be used to improve the quality and organization of hospital medical care at each medical establishment.