Adolescent Friendly Services: quality assessment with simulated users.

Rosalila Pastrana-Sámano,Ileana Heredia-Pi,Marisela Olvera-García,Midiam Ibáñez-Cuevas,Filipa de Castro,Aremis Villalobos Hernández,Maria del Pilar Torres-Pereda

Adolescent Friendly Services: quality assessment with simulated users.

2020

Rosalila Pastrana-Sámano
Ileana Heredia-Pi
Marisela Olvera-García
Midiam Ibáñez-Cuevas
Filipa de Castro
Aremis Villalobos Hernández
Maria del Pilar Torres-Pereda

ABSTRACT OBJECTIVE To assess the quality of adolescent friendly health services. METHODS Qualitative assessment using the simulated user technique in first level clinics of Health Services of Morelos, Mexico, during 2018. Ten out of 17 facilities with non-exclusive adolescent friendly services were randomly selected. An additional facility with exclusive adolescent friendly services was included as […]

Keywords:

Pediatrics
Medical emergency
Medicine
health services
Confidentiality
Signage
care process
Medical education
perceived quality
Adolescent health
quality assessment
Thematic analysis
Qualitative research

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