A study on the role of natural language processing in the healthcare sector

Abstract During the COVID-19 pandemic, Natural Language Processing (NLP) plays a vital role in detecting the disease, stabilizing the intensive care, discovering the drugs and controlling the spreading of infections. It energizes chat programs to assist in the reduction of outbreaks during the initial stages of coronavirus infection. NLP technologies have reached new heights in terms of utility, and are at the heart of the success of a multilingual conversation system, Chatbots, and Deep learning language models. It supports a total of 13 languages around the world. NLP powered AI such as Health map and Cobweb platforms track patient requests and perform incident detections. This chapter looks at the role of NLP and its technologies, challenges, and future possibilities using AI and machine learning for crisis mitigation and easier EHRs in the health care industry.