Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital

Marine Zebina,Bénédicte Melot,Blandine Binachon,Rachida Ouissa,Isabelle Lamaury,Bruno Hoen

Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital

2019

Marine Zebina
Bénédicte Melot
Blandine Binachon
Rachida Ouissa
Isabelle Lamaury
Bruno Hoen

Objective By the end of 2014, 23% of people living with HIV (PWHIV) who had had a scheduled appointment at our outpatient clinic had not attended. We implemented an SMS reminder service and assessed its impact on medical consultation-attendance rate.

Keywords:

Attendance
Family medicine
Medicine
university hospital
attendance rate
outpatient clinic
Infectious diseases department
human immunodeficiency virus
Delegation (computing)
patient perceptions

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