Assessment of Admission to Discharge Process in Order to Improve the Patient Satisfaction in Noornegat Private Hospital in Tabriz, 2014

Background and Objectives : The assessment of patient satisfaction in health care and also enhancing the quality of the hospital without paying attention to the needs, expectations and satisfaction of the patients is impossible. So, the aim of this study was to assess the admission to discharge process in order to improve the patient satisfaction in Noornegat Private Hospital in Tabriz, 2014. Material and Methods : This cross-sectional study was conducted in 2014. To perform the study, a questionnaire for patient satisfaction was used with the participation of 234 individuals. We used standard questionnaire for collecting data which its reliability was confirmed. (Cronbach's alpha, . 952). The data analysis was performed by SPSS 18. Results : In this study, the majority of the respondents (76. 9 %) were patients’ relatives and the respondents age range varied from 16 to 81 years. The average of satisfaction score was 2.51 which was lower than the average (3) for satisfaction degree. Totally, rate of satisfaction in different parts were in an average level and the lowest satisfaction rate belonged to accounting and discharge sector. The suggestions and solutions for identified problems in discharge ward were offered in order to increase the satisfaction rate of the patients. Conclusion : Since the process of the discharge is a bottleneck in hospital management process, identifying and offering solutions to the problems in this case increased the rate of satisfaction and the importance and influence of this process on other processes were clearly observed. ​