A disproportional increase in lower priority mental health-related calls to New Zealand Police between 2009 and 2016

ABSTRACTInternationally police agencies reported steady increases in mental health-related demand for service. This increase in demand has significant implications on the resourcing and training needs of both frontline and call centre staff. Mental disorders comprise a broad range of psychological conditions and therefore are difficult to define concisely. In police’s operational environment, frontline and contact centre staff are often required to make decisions quickly based on the limited information they have; this practice is not unique to mental health-related events. The process of coding an event could be based on perception, prior contact with police, and/or other information available at the time. Due to the ambiguous definition of ‘mental health’ in the police context, it is important to understand the characteristics of events categorised as ‘mental health’ to enable adequate deployment and practice of police. To do this, this analysis examines the characteristics of mental health-related call...