Innovative Civic Engagement and Digital Urban Infrastructure: Lessons from 100 Smart Cities Mission in India

Abstract In 2015 the Government of India announced an ambitious mission to develop 100 smart cities throughout the rapidly urbanising country. As part of this mission, the Government has initiated ICT based citizen engagement through a dedicated website - MyGov.in. The disparity in digital infrastructure between different socio-economic demographics is a challenge for cities in emerging economies wishing to implement smart city policies. Our research explores the relationship between active civic engagement and the availability of basic digital infrastructure and socio-economic standards in Indian cities. This study provides insights on factors that lead to the success or failure of cities’ online citizen engagement platforms. Such insights offer important lessons for building future smart and connected cities as well as promoting healthy urban relationships and welfare, in the emerging economies of the world.